All orders are accepted subject to the following terms and conditions. Your Statutory Rights are not affected.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

By submitting your order to us you are allowing us to use your personal details to supply you with the items specified. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We would like to occasionally keep you informed of new products or special offers via email or post. If you would like your details removed from our records please request in writing or via email. Contact us

Upon submission of order, your payment will be processed immediately to facilitate prompt despatch of your goods. All order processing is restricted to our normal working hours as shown below :-

Monday to Friday 8.30am - 5.30pm
Saturday 8.30am - 12.30pm
Sunday and Bank Holidays Closed

Accepted methods of electronic payment are Paypal, Visa, Mastercard, Amex, Switch, Delta, Solo and Visa Electron. Payment can also be made with cheques drawn in Pounds Sterling against a UK Bank, or Pounds Sterling, Euro and US Dollar cash (sent at your risk and not recommended). If your preferred method of payment is not shown here please contact us before placing your order.
Any credit card details you entered are transmitted over a secure(SSL) link and stored using 128-bit encryption.

Taxable items have 17.5% VAT (sales tax) added. Customers outside the EU may divide prices by 1.175

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We will normally send your order to you in 2 business days. International orders vary.

If your item is not in stock, we will email you before deciding how to proceed.

In the unlikely event that you need to return an item, please contact us at the earliest opportunity to obtain a returns authorisation. All returns must be directed to :-

Returns Department
Sharp & Enright
133 Snargate Street
Dover
Kent
CT17 9DA

Remember to include a cover note with your daytime contact details, reason for return and required course of action.

If you need to reach us, please use the Contact us link on the store page.